Correspondence
One address, read on weekdays
Monday to Friday, 9:00–18:00 (UTC−3). Replies are sent within two business days. Messages arriving at weekends or on Brazilian public holidays are answered on the next working day.
This is the only channel. There is no telephone line, no live chat, no messaging account and no postal address for correspondence.
What to include
A reply arrives faster when the message contains the relevant details up front. For an order, that means the email address used at purchase and the approximate date. For a correction, a link to the study in question. For a question about a note, the title of the note and the passage concerned.
Attachments other than plain documents are not opened. Screenshots of an order confirmation are useful; images from any other source are not needed and will not be requested.
Requests handled here
- Orders. Access that has not arrived, a receipt that is needed, an address that was mistyped at checkout.
- Refunds. Requests within the period set out on the refunds page. Naming the item and the purchase email is enough; a reason is not required.
- Corrections. A misattributed study, a wrong year, a misspelled researcher's name, a broken reference. These are treated as priority messages.
- Data requests. Access to, correction of, or deletion of personal data held by the publication, as described in the privacy notice.
- Questions about the research. Where a note has been unclear about what a study did or did not report, the passage will be clarified, and where the clarification is general it is added to the page itself.
Requests that fall outside what this publication does
Some messages cannot be answered here, and saying so plainly is more useful than a slow reply that declines at length.
- Questions about an individual situation. The Long Table does not comment on, assess or advise about the circumstances of any reader or third party, and does not provide guidance tailored to a person.
- Requests for a consultation, session or private correspondence of a professional kind. None is offered.
- Referrals to therapists, counsellors, physicians or other practitioners. The publication holds no register and makes no recommendations.
- Urgent or crisis correspondence. This address is not monitored outside working hours and is not a substitute for emergency services. Anyone facing an immediate risk to safety should contact local emergency services or a local crisis line directly; the disclaimer repeats this.
- Sponsorship, paid placement, link exchanges and guest submissions. None is accepted, and these messages are not answered individually.
Media and research enquiries
Enquiries from journalists, and from researchers whose work has been summarised here, go to the same address and are answered by the same person. Researchers who consider that their work has been described inaccurately are asked to say which sentence is at issue; the correction procedure on the masthead then applies.