Policies
Refunds
Any publication bought from The Long Table can be refunded in full within 30 days of the purchase date. A reason is not required, and the material does not have to be returned or deleted first.
Requests go to support@thelongtable.pro.
How to request one
A message containing the email address used at purchase and the name of the item is sufficient. The purchase date or the order reference from the receipt makes the record easier to locate but is not essential.
Requests are acknowledged within two business days. There is no interview, no form to complete, no offer of an alternative product in place of the refund, and no requirement to explain the decision.
How long it takes
- The refund is submitted to the payment provider within two business days of the request being received.
- Card refunds usually appear on a statement within 5 to 10 business days of that submission, depending on the issuing bank. Some issuers take a full billing cycle.
- Refunds are made to the original payment method, in the original currency, for the full amount charged. Where the card currency differs from the charge currency, the amount received back may differ slightly from the amount paid because the bank applies its own exchange rate on each conversion. That difference is set by the bank and is outside this publication's control.
- A confirmation is sent by email once the refund has been submitted.
What happens to access
Access to the refunded publication ends when the refund is processed. Any copy already downloaded is covered by the licence in the terms of use, which ends on refund; the material may not be redistributed afterwards.
Limits
- The 30-day period runs from the date of purchase, not from the date the material was first opened.
- Requests made after 30 days are read and considered case by case, and may be declined. Where an item was not delivered, or was delivered in a form that could not be opened, the request is granted regardless of when it arrives.
- Where the same buyer has previously been refunded and purchases the same item again, a further refund of that item may be declined. The buyer is told this at the point the second purchase is made.
- Where access has been shared or redistributed in breach of the licence, a refund may be declined and access withdrawn.
If a charge is not recognised
An unfamiliar charge is worth querying by email before a dispute is opened with the bank. The transaction can usually be identified within a business day, and if it is not authorised it is refunded immediately. A card dispute reaches the same result more slowly and prevents the matter being resolved directly.
Statutory rights
This policy sits on top of the law and does not replace it. Consumers in Brazil retain their rights under the Consumer Protection Code (Lei nº 8.078/1990), including the seven-day right of withdrawal for purchases made at a distance under art. 49. Consumers in the European Union and the United Kingdom retain their statutory withdrawal rights, subject to the rules that apply to digital content supplied immediately. Nothing on this page limits any of those rights, and where a statutory right is more generous than this policy, the statutory right applies.